Non-emergency cancellations require 24 hours' notice. Non-emergencies include vacations, preplanned medical appointments, family events, parties, sports events, school excursions, school events, lack of babysitter or anything that is not designated as an "emergency" (see below).
The session must be cancelled no later than 24 hours before the appointment. If non-emergency cancellations become excessive, the client may lose his or her weekly slot in the clinician's schedule. If the session is not cancelled with 24 hours' notice it will be billed at 50% of the service fee.
We understand that sometimes people fall ill quickly and unexpectedly. Emergencies require notification on the morning of the appointment. Emergency cancellations are accepted only for sudden illness, sudden illness of a family member or death in the family. These sessions must be cancelled by 8am on the day of the appointment.
Notice for non-emergency cancellations can be provided by email, phone or SMS to Samantha. Emergency cancellations require notification by phone or SMS.
We will try to offer make-up sessions, as they are in the client's best interest. Make-up slots are offered for inclement weather, illness and pre-arranged vacations/holidays. Make-up sessions are not offered when there is a violation of the cancellation policy. For example, if you are charged for a no-show, we will not reschedule that visit. Make-ups are only offered when available and at the discretion of your therapist.